We’re already working together
Reply in the project channel or email thread you already use. That keeps your question tied to the right decisions, files, and people.
Support
Get the right help without starting over.
If we’re already working together, stay in the project thread. That’s where the context lives. If not, choose the path that best matches what you need.
Choose a path
Put your question in the right place.
You don’t need to diagnose the problem first. Pick the closest match and share what you know.
See what to include
You want help with a CX or AI problem
Use the FitCheck™ to describe what’s stuck, who it affects, and what needs to change. You don’t need to know which service fits.
You want to compare the diagnostics
Review each diagnostic by the problem it addresses, the evidence it uses, and the decision it helps your team make.
You found something that needs attention
Use the contact page to report a broken link, content error, accessibility issue, or another general concern.
Active project support
A little context saves a lot of backtracking.
Keep your question in the project channel your team already uses. Include these four details so the next step is easier to see.
What are you working on?
Name the engagement, deliverable, workflow, or decision involved.
What changed?
Share the new information, constraint, dependency, or point of confusion.
What does it affect?
Explain the impact on a customer, decision, deadline, system, or team.
What would help next?
Say whether you need an answer, review, recommendation, or change to the work.
Not sure where to start?
Start with the problem, not the service name.
Use Support when
- You need help with work already in progress
- You need to report a site, content, or accessibility issue
- You need help finding the right contact path
Use the FitCheck™ when
- You have a new CX, AI, data, or workflow problem
- You’re not sure a diagnostic is the right next step
- You want a clear answer about whether Cadence Lab can help
New problem
Tell me what is stuck.
Share the problem, who it affects, and the outcome that needs to change. I’ll tell you straight whether a diagnostic makes sense.
Start a FitCheck™